Email communication is a vital part of managing customer relationships effectively, and Swivel enables users to send emails through its platform. However, users often ask where they can view replies to these emails. This article explains how Swivel handles email replies and guides you on where to access them.

Swivel supports email sending using its domain (via SendGrid) or connected inboxes (e.g., info@ accounts). Regardless of the sending configuration, email replies are not stored or accessible directly within Swivel. Instead, users must manage replies through the external inbox associated with the configured email.

When emails are sent using Swivel’s sending domain (SendGrid), any replies to these emails will not appear inside Swivel. They are delivered to the reply-to email address configured for your domain. Users should access that external inbox to view and respond to replies.

For users who create an email account (e.g., [email protected]) and connect it through Swivel’s Email & Calendar Sync feature, replies to emails sent from this account will also not reside in Swivel. Instead, replies will go directly to the connected inbox, where users can manage the conversation using their email client.

To efficiently manage replies, consider the following practices: