What is Two-Factor Authentication (2FA)?
Two-factor authentication (2FA) is an identity and access management security method requiring two (2) methods of identification to access specific accounts and data. In addition to providing a username and password, users can enable a second method of verification to further safeguard sensitive data.
New user logins only require a username and password for Swivel. Enabling two-factor authentication provides another layer of security to ensure authorized access to your user account.
Note: In a former state, new user sign-ups required 2FA. As of 10/31/23, new users will only require username and password. Two-factor authentication is optional and can be enabled or updated at any time.
Turn on Two-Factor Authentication
To set up two-factor authentication:
Go to your name in the upper-right corner > select My Profile.
Go to Two-factor authentication (2FA) section.
🔍 Tip: You can also access your Profile settings by navigating to Settings > My Settings > Profile.
Two-Factor Authentication via Phone
You will have two authentication phone methods to choose from: Text and Voice.
2FA Phone Method | Description |
Text | A one-time passcode will be provided via text message. |
Voice | A one-time passcode will be provided via call. |
Go to your name in the upper-right corner > select My Profile.
Go to Two-factor authentication (2FA) section.
Click Setup with phone button.
Setup phone verification pop-window appears.
Go to the Phone field > Enter a valid phone number.
Go to Phone Verification Method > select Text or Voice.
Click Next.
Provide the verification code sent to the phone number provided.
Click Verify.
The next time you login, you will be prompted to enter a one-time passcode.
Remove Phone Method
Go to your name in the upper-right corner > select My Profile.
Go to Two-factor authentication (2FA) section.
Click Reset button.
Remove phone number pop-window appears.
Click the checkbox to acknowledge "I understand by removing app based authentication I will no longer be able to use my authenticator app for verification."
Click Save.
Setup phone verification pop-window appears.
Click Cancel or exit pop-up window to remove the phone method.
You will not be prompted to enter a one-time passcode using this method the next time you login.
Two-Factor Authentication via Authenticator App
Go to your name in the upper-right corner > select My Profile.
Go to Two-factor authentication (2FA) section.
Click Setup with app button.
Add authenticator app pop-window appears.
Download or use an existing authenticator app of your choice (e.g. Authy, Google Authenticator, Okta).
Scan the QR provided with your authenticator app.
Enter the verification code provided from your authenticator app.
Click Save.
The next time you login, you will be prompted to enter a one-time passcode.
Remove Authenticator App Method
Go to your name in the upper-right corner > select My Profile.
Go to Two-factor authentication (2FA) section.
Go to Authenticator App > click Remove button.
Remove app authentication pop-window appears.
Click the checkbox to acknowledge "I understand by removing app based authentication I will no longer be able to use my authenticator app for verification."
Click Save.
You will not be prompted to enter a one-time passcode using this method the next time you login.
Frequently Asked Questions
Does the Phone Method support International Phone Numbers?
No, not at this time. If you have an international number, we recommend using the Authenticator App method.
Which Two-Factor Authentication (2FA) method should I use as an international user (outside the U.S.)?
Do I have to use my mobile phone number for text or voice phone methods?
No, as long as you provide a valid phone number to receive text and/or phone calls. This can be different or the same as your mobile phone number.
What if I'm an existing user before 10/31/23, where 2FA was required previously?
For existing users prior to 10/31/23, you will not experience any changes and text phone verification method will be enabled. You can update or remove this 2FA method at any time.