Users can track the results of the email campaigns by viewing the Email Channel metrics.
🔍 Tip: When you are creating a text broadcast, once a list is attached, you will see the total number of contacts included on that list (picture below). The actual recipient count becomes available after the messages are sent, as some contacts may not have a phone number or may be marked as DNC or deceased.
Text Metric Tiles
Users can track the results of the email campaigns by viewing the Email Channel metrics.
Pending Opt-In
The recipient has not completed the opt-in to receive text messages
Queued
Text message is being prepared for delivery
Sent
The text message has been successfully accepted for delivery by the carrier. Please note, this does not guarantee that the recipient has received or viewed the message.
Delivered
The text message has been delivered successfully to the recipient by the carrier. Please note, this does not guarantee that the recipient has viewed the message.
Failed
When a carrier cannot or will not deliver a text message.
Undelivered
We have received a receipt indicating that the message could not be delivered.
🔍 Tip: When an recipient unsubscribes from your texts, Swivel will suppress that phone number from future text campaigns.
Filter Recipients by Status
Until the messages are sent, the Recipients tile will display zero recipients. This view is designed to reflect campaign results only after message delivery has occurred.
Navigate to the Recipients tile
From the search bar, you can search by:
Name
Current Status (Pending Opt In, Queued, Sending, Sent, Receiving, Received, Delivered, Undelivered, Failed, Unsubscribed, Resubscribed)
Contains Status (Queued, Sending, Sent, Receiving, Received, Delivered, Undelivered, Failed, Unsubscribed, Resubscribed)
🔍 Tip: You can also expand the > icon to view the email status for each individual contact.
