What is Two-Factor Authentication (2FA)?
Two-factor authentication (2FA), sometimes called multi-factor authentication (MFA) helps protect your Swivel account by requiring a second verification step when you sign in. Even if someone knows your password, they won't be able to access your account without your verification code.
Swivel supports two authentication methods: an Authenticator App or Phone Verification (text message or voice call). You can manage your preferred authentication method at any time from your profile settings.
đ Note: Beginning September 1, 2026, two-factor authentication (2FA) is required for all Swivel users. Existing users who previously had 2FA enabled will continue using their current authentication method unless they choose to update it.
Looking for help because you can't sign in? Skip to the Troubleshooting section below.
Compare Authentication Methods
Method | Description | Recommended For |
Authenticator App | Generates a one-time code using an authenticator app such as Google Authenticator, Authy, or Okta Verify. | Recommended for all users, especially international users. |
Phone (Text or Voice) | Sends a one-time verification code by text message or phone call. | Users with a U.S. phone number. |
Set Up Two-Factor Authentication (2FA)
Click your name in the upper-right corner.
Select My Profile.
Scroll to the Two-Factor Authentication (2FA) section.
Choose your preferred authentication method:
Authenticator App (recommended)
Phone Verification (text message or voice call)
Follow the setup instructions for your selected method below.
đ Tip: You can also navigate to Settings > My Settings > Profile.
Set Up Phone Verification (Text or Voice)
You will have two authentication phone methods to choose from: Text and Voice.
Go to your name in the upper-right corner > select My Profile.
Go to Two-factor authentication (2FA) section.
Click Setup with phone button.
Setup phone verification pop-window appears.
Go to the Phone field > Enter a valid phone number.
Go to Phone Verification Method > select Text or Voice.
Click Next.
Provide the verification code sent to the phone number provided.
Click Verify.
The next time yousign in, you will be prompted to enter a one-time passcode.
Remove Phone Verification (Disable 2FA Phone Method)
Remove Phone Verification (Disable 2FA Phone Method)
Go to your name in the upper-right corner > select My Profile.
Go to Two-factor authentication (2FA) section.
Click Reset button.
Remove phone number pop-window appears.
Click the checkbox to acknowledge "I understand by removing app based authentication I will no longer be able to use my authenticator app for verification."
Click Save.
Setup phone verification pop-window appears.
Click Cancel or exit pop-up window to remove the phone method.
You will not be prompted to enter a one-time passcode using this method the next time you login.
Set Up Google Authenticator, Authy, or Another Authenticator App
Go to your name in the upper-right corner > select My Profile.
Go to Two-factor authentication (2FA) section.
Click Setup with app button.
Add authenticator app pop-window appears.
Download or use an existing authenticator app of your choice (e.g. Authy, Google Authenticator, Okta).
Scan the QR provided with your authenticator app.
Enter the verification code provided from your authenticator app.
Click Save.
The next time you sign in, you will be prompted to enter a one-time passcode.
Remove Authenticator App (Disable App Verification)
Remove Authenticator App (Disable App Verification)
Go to your name in the upper-right corner > select My Profile.
Go to Two-factor authentication (2FA) section.
Go to Authenticator App > click Remove button.
Remove app authentication pop-window appears.
Click the checkbox to acknowledge "I understand by removing app based authentication I will no longer be able to use my authenticator app for verification."
Click Save.
You will not be prompted to enter a one-time passcode using this method the next time you sign in.
Best Practices
We recommend using an Authenticator App whenever possible for the highest level of security.
If you change phones, be sure to transfer or reconfigure your authenticator app before removing access to your old device.
Keep your phone number current if you're using text or voice verification.
Never share your one-time verification codes with anyone.
Frequently Asked Questions
Is two-factor authentication required?
Yes. After 9/01/2026 all users must enable 2FA.
How do I switch from phone verification to an authenticator app?
Remove your existing authentication method, then follow the setup steps to configure your preferred verification method.
I got a new phone. What should I do?
If you're using an authenticator app, transfer your authenticator before replacing your device whenever possible. If you no longer have access, contact your Swivel administrator or Support.
Does the Phone Method support International Phone Numbers?
No, not at this time. If you have an international number, we recommend using the Authenticator App method.
I'm outside the United States. Which verification method should I use?
Do I have to use my mobile phone number for text or voice phone methods?
No, as long as you provide a valid phone number to receive text and/or phone calls. This can be different or the same as your mobile phone number.
What if I'm an existing user before 9/1/26, where 2FA was not required previously?
If you have not already enabled 2FA, you'll be prompted to set it up the next time you sign in. You can choose to verify your identity using either an Authenticator App or Phone Verification (text message or voice call). Once setup is complete, you'll use your selected verification method each time you log in. If you already have 2FA enabled, you will not experience any changes.
Troubleshooting
I can't sign in because of 2FA
If you cannot access your verification code or authenticator app, contact your Swivel administrator or Support for assistance regaining access.
I'm not receiving my text message.
Verify your phone number is correct.
Wait a few moments and try again.
If the problem persists, switch to an Authenticator App.
I changed phones and can't access my authenticator app.
If you no longer have access to your authenticator app, contact your Swivel administrator or Support for assistance regaining access.
My verification code, login code, or authentication code isn't working.
Make sure you're entering the most recent code.
If using an authenticator app, verify your device's date and time are set automatically.
Generate a new code and try again.