Overview

You can import product records into Swivel using a book of business report from your carrier or institution.

Before importing your file, prepare it carefully using the Contacts / Client Accounts & Policies import template. The quality and completeness of the information in your file affects how much cleanup is needed after the import.

To get started, go to Contacts and select Import. Select Template to download the Contacts / Client Accounts & Policies import template.

After the file is imported, you'll work through the contacts in the import. For each contact, review the information and choose whether to use an existing contact or create a new contact.

Use Existing Contact is the most common option when the client already has a contact in Swivel. If the client doesn't already have a contact, select Create New Contact.

If you've already started a book of business import and need to continue working through the contacts, go to Reports → Imports Report, select the import, and continue where you left off.

For guide on preparing your file, see Preparing Your Data for Import.

This article also includes mapping guidance for specific carriers.

🚧 Important: For best results, use the Contacts / Client Accounts & Policies import template and include all required fields. If required fields are missing, products will not be imported.

📌 Note: If you'd prefer assistance with your import, please contact [email protected] to request a quote.

What You'll Need

Start by requesting a book of business report from your carrier or institution.

Some carriers allow you to export this report yourself
Others require you to request it directly

The report must be in .csv or Excel format.

Required Data

The report provided by your carrier should include the following fields at a minimum:

Product Owner
Product Name
Product Number
Agent of Record

Recommended Data

Requesting the following fields from the carrier is strongly recommended to ensure a smooth import and reduce cleanup afterward:

Product Issued/Effective Date
Product Status
Plan Type (Tax Status)

Importing Your Book of Business

Use the Contacts / Client Accounts & Policies import template to upload your book of business report.

For general instructions on importing a file, mapping fields, and reviewing an import, see Import Instructions.

Working Through Imported Contacts

After the book of business is imported, review the contacts included in the import.

For each contact:

Use Existing Contact if the client already has a contact in Swivel. This is the most common option.
Create New Contact if the client does not already have a contact in Swivel.

When you use an existing contact, the imported policy or account is associated with that contact.

You don't need to complete the entire import in one session. If you stop before you've worked through all the contacts, you can return to the import later and continue where you left off.

Continuing an Existing Import

To continue working through a book of business import you've already started:

Go to Reports in the left-hand navigation menu.
Select Imports Report.
Select the book of business import you want to continue.
Continue working through the remaining contacts.

For more information about managing imported contacts, including duplicates and errors, see Import Instructions.

Carrier-Specific Mapping Guides

Below are examples of common fields in carrier book of business reports and guidance on how to map them to Swivel.

For additional guidance on product taxonomy and how to use Swivel's pre-configured product catalog as a reference, see Preparing Your Data for Import.

Allianz Life

Carrier File Value	Maps to Swivel Field	Instructions
Policy/Contract	Product Number	Direct copy/paste to template
Insured/Annuitant	Insured	Direct copy/paste to template
Product	Product	Match to a pre-configured product in Swivel or create new
Status	Product Status	Match to a pre-configured product status in Swivel or create new
N/A	Product Type	Match to a pre-configured product type in Swivel (see table below for examples)
N/A	Product Line	Match to a pre-configured product line in Swivel (see table below for examples)
N/A	Institution	All values = Allianz Life
N/A	Institution Type	All values = Insurance Carrier
Effective	Product Effective Date	Format as MM/DD/YYYY
Tax Plan Type	Plan Type	Match to a pre-configured plan type in Swivel or create new
Owner	Full Name	Direct copy/paste to template
Producer	Agent of Record	Match to an existing Swivel user with the Agent permission role

Examples of Allianz Products & Product Attributes

Product	Product Line	Product Type
Allianz 222 Annuity	Annuities	Fixed Index Annuity
Allianz 222+ Annuity	Annuities	Fixed Index Annuity
Allianz Asset Pro+	Life Insurance	Indexed Universal Life
Allianz Asset Pro+ Elite	Life Insurance	Indexed Universal Life
Term Life - 20 yr	Life Insurance	Term Life

American Equity

The book of business report is not available in the agent portal. You must contact American Equity directly to request it.

🔍 Tip: When requesting the report, ask them to include the Contract Name (e.g., Retirement Gold, AssetShield 10). Please note, this field may take additional time for them to generate.

Carrier File Value	Maps to Swivel Field	Instructions
Contract Number	Product Number	Direct copy/paste to template
Tax Qual	Plan Type	Match to a pre-configured plan type in Swivel or create new
Contract Owner	Full Name	Direct copy/paste to template
Contract Name	Product	Match to a pre-configured product in Swivel or create new
N/A	Product Type	Match to a pre-configured product type in Swivel or create new (see table below for examples)
N/A	Product Line	Match to a pre-configured product line in Swivel or create new (see table below for examples)
N/A	Institution	All values = American Equity
N/A	Institution Type	All values = Insurance Carrier
N/A	Product Status	Match to a pre-configured product status in Swivel or create new
Issue Date	Product Issued Date	Format as MM/DD/YYYY
N/A	Agent of Record	Match to an existing Swivel user with the Agent permission role

Examples of American Equity Products & Product Attributes

Product	Product Line	Product Type
AssetShield 10	Annuities	Fixed Index Annuity
AssetShield Bonus 10	Annuities	Fixed Index Annuity
GuaranteeShield 3	Annuities	Single Premium Deferred Annuity
GuaranteeShield 5	Annuities	Single Premium Deferred Annuity
IncomeShield 10	Annuities	Fixed Index Annuity
IncomeShield Bonus 10	Annuities	Fixed Index Annuity

Aspida

Carrier File Value	Maps to Swivel Field	Instructions
Application	Product Number	Direct copy/paste to template
Owner Name	Full Name	Direct copy/paste to template
Agent Name	Agent of Record	Must be exactly as in Swivel
Product Name	Product	Match to a pre-configured product in Swivel or create new
Qualified Status	Plan Type	Match to a pre-configured plan type in Swivel or create new
Signed State	State of Business	Valid formats include abbreviated or full state name (e.g., KS or Kansas)
Issued Date	Product Issued Date	Format as MM/DD/YYYY
Status	Product Status	Match to a pre-configured product status in Swivel or create new
N/A	Institution	All values = Aspida
N/A	Institution Type	All values = Insurance Carrier
N/A	Product Type	Match to a pre-configured product type in Swivel or create new (see table below for examples)
N/A	Product Line	Match to a pre-configured product line in Swivel or create new (see table below for examples)

Examples of Aspida Products & Product Attributes

Product	Product Line	Product Type
Synergy Choice Bonus 5	Annuities	Fixed Index Annuity
Synergy Choice Bonus 10	Annuities	Fixed Index Annuity
Synergy Choice Max 5	Annuities	Fixed Index Annuity
Synergy Choice Max 10	Annuities	Fixed Index Annuity
Synergy Choice MYGA 3	Annuities	Multi-Year Guaranteed Annuity
Synergy Choice MYGA 5	Annuities	Multi-Year Guaranteed Annuity

Charles Schwab

Carrier File Value	Maps to Swivel Field	Instructions
Account or Account Number	Product Number	Direct copy/paste to template
Account Name 1	Full Name	Direct copy/paste to template (note: trim trailing spaces if needed)
Account Name 2	Full Name	If an Account Name 2 exists (in the case of a joint account), insert a second row, enter Account Name 2 in the Full Name field, and copy/paste the product details
Registration Type	Product	Match to an existing product in Swivel
N/A	Agent of Record	Match to an existing Swivel user with the Agent permission role
N/A	Institution	All values = Charles Schwab
N/A	Institution Type	All values = Broker-Dealer/Custodian
N/A	Product Line	All values = Assets Under Management
N/A	Product Type	Match to a pre-configured product type in Swivel or create new (see table below for examples)
N/A	Plan Type	Match to a pre-configured plan type in Swivel or create new (see table below for examples)
N/A	Product Status	Match to a pre-configured status in Swivel or create new

Examples of Charles Schwab Products & Product Attributes

Product	Product Line	Product Type	Plan Type
Individual	Assets Under Management	Brokerage	Non-Qualified
Contributory IRA	Assets Under Management	Retirement	Qualified
Inherited IRA	Assets Under Management	Retirement	Qualified
Custodial	Assets Under Management	Custodial	Non-Qualified
Irrevocable Living Trust	Assets Under Management	Custodial	Non-Qualified
Education Savings	Assets Under Management	Education	Qualified

Additional Guidance for Charles Schwab Import Mapping

Carrier File Value	Maps to Swivel Product	Swivel Product Attributes
Contrib	Contributory IRA	Product Type = Retirement Plan Type = Qualified
Dsg Ben In	Individual	Product Type = Brokerage Plan Type = Non-Qualified
Indiv	Individual	Product Type = Brokerage Plan Type = Non-Qualified
Inh IRA	Inherited IRA	Product Type = Retirement Plan Type = Qualified
Inh Roth	Inherited Roth IRA	Product Type = Retirement Plan Type = Qualified
Dsb Ben Jt	Joint	Product Type = Brokerage Plan Type = Non-Qualified
Jt Ten	Joint Tenants WROS	Product Type = Brokerage Plan Type = Non-Qualified
Ten Com	Joint Tenants in Common	Product Type = Brokerage Plan Type = Non-Qualified
Ltd Liability	Limited Liability	Product Type = Brokerage Plan Type = Non-Qualified
Liv Trust	Revocable Living Trust	Product Type = Custodial
Rollover	Rollover IRA	Product Type = Retirement Plan Type = Qualified
Roth Contrib	Roth Contributory IRA	Product Type = Retirement Plan Type = Qualified
Sep	SEP IRA	Product Type = Retirement Plan Type = Qualified
Simple Ira	SIMPLE IRA	Product Type = Retirement Plan Type = Qualified

Fidelity Investments

Carrier File Value	Maps to Swivel Field	Instructions
Account #	Product Number	Direct copy/paste to template
Primary Account Holder	Full Name	Direct copy/paste to template (note: trim trailing spaces if needed)
Reg Type	Product	Match to a pre-configured product in Swivel or create new
Established Date	Valid options include: Product Opened On Product Issued Date Product Effective Date	Format as MM/DD/YYYY
Institution Name	Institution	All values = Fidelity Investments
N/A	Institution Type	All values = Broker-Dealer/Custodian
Primary Phone	Primary Phone Number	Direct copy/paste to template
Primary Email Address	Primary Email Address	Direct copy/paste to template
Class Code	N/A
N/A	Agent of Record	Match to an existing Swivel user with the Agent permission role
N/A	Product Line	Match to a pre-configured product line in Swivel or create new (see table below for examples)
N/A	Product Type	Match to a pre-configured product type in Swivel or create new (see table below for examples)
N/A	Plan Type	Match to a pre-configured plan type in Swivel or create new (see table below for examples)
N/A	Product Status	Match to a pre-configured status in Swivel or create new

Examples of Fidelity Investments Products & Product Attributes

Product	Product Line	Product Type	Plan Type
Individual	Assets Under Management	Brokerage	Non-Qualified
Inherited IRA	Assets Under Management	Retirement	Qualified
Traditional IRA	Assets Under Management	Retirement	Qualified
Uniform Transfer to Minors Act	Assets Under Management	Custodial	Non-Qualified

Additional Guidance for Fidelity Investments Import Mapping

Carrier File Value	Maps to Swivel Product	Swivel Product Attributes
SMPL	SIMPLE IRA	Product Type = Retirement Plan Type = Qualified
CP	Corporation	Product Type = Brokerage Plan Type = Non-Qualified
I	Individual	Product Type = Brokerage Plan Type = Non-Qualified
TODI	Individual TOD	Product Type = Brokerage Plan Type = Non-Qualified
TODJ	Joint Tenants WROS TOD	Product Type = Brokerage Plan Type = Non-Qualified
LLC	Limited Liability Company	Product Type = Brokerage Plan Type = Non-Qualified
IRRL	Rollover IRA	Product Type = Retirement Plan Type = Qualified
ROTH	Roth IRA	Product Type = Retirement Plan Type = Qualified
IS	Simplified Employee Pension Plan	Product Type = Retirement Plan Type = Qualified
IRA	Traditional IRA	Product Type = Retirement Plan Type = Qualified

Fidelity & Guaranty

Carrier File Value	Maps to Swivel Field	Instructions
N/A	Institution	All values = Fidelity & Guaranty
N/A	Institution Type	All values = Insurance Carrier
Policy Number	Product Number	Direct copy/paste to template
Policy Status	Product Status	Match to a pre-configured status in Swivel or create new
Policy Issued Date	Product Issued Date	Format as MM/DD/YYYY
Policy Effective Date	Product Effective Date	Format as MM/DD/YYYY
N/A	Product Type	Match to a pre-configured product line in Swivel or create new (see table below for examples)
Product Type	Product Line	Match to a pre-configured product type in Swivel or create new (see table below for examples)
Product Name	Product	Match to a pre-configured product in Swivel or create new
Qualified	Plan Type	Match to a pre-configured plan type in Swivel or create new
Issued State	State of Business	Valid formats include abbreviated or full state name (e.g., KS or Kansas)
Owner Name	Full Name	Direct copy/paste to template (note: trim trailing spaces if needed)
Owner DOB	Birthdate	Format as MM/DD/YYYY
Joint Owner Name	Full Name	If a Joint Owner Name exists (in the case of a joint account), insert a second row, enter Joint Owner Name in the Full Name field, and copy/paste the product details
Annuitant/Insured Name	Insured	Direct copy/paste to template (note: trim trailing spaces if needed)
Writing Agent Name	Agent of Record	Match to an existing Swivel user with the Agent permission role

Examples of Fidelity & Guaranty Products & Product Attributes

Product	Product Line	Product Type
F&G Power Accumulator 10	Annuities	Fixed Index Annuity
F&G Safe Income Advantage	Annuities	Fixed Index Annuity
FG AccumulatorPlus 14	Annuities	Fixed Index Annuity
FG Guarantee-Platinum 7	Annuities	Fixed Annuity
OmLife-Choice	Life Insurance	Universal Life

National Life Group

Carrier File Value	Maps to Swivel Field	Instructions
N/A	Institution	All values = National Life Group
N/A	Institution Type	All values = Insurance Carrier
Policy #	Product Number	Direct copy/paste to template
Status	Product Status	Match to a pre-configured status in Swivel or create new
Issue Date	Product Issued Date	Format as MM/DD/YYYY
N/A	Product Type	Match to a pre-configured product line in Swivel or create new (see table below for examples)
Type	Product Line	Match to a pre-configured product type in Swivel or create new (see table below for examples)
Product	Product	Match to a pre-configured product in Swivel or create new
Agency	N/A
Agent	Agent of Record	Match to an existing Swivel user with the Agent permission role
Agent #	N/A
N/A	Plan Type	Match to a pre-configured plan type in Swivel or create new
Owner	Full Name	Direct copy/paste to template (note: trim trailing spaces if needed)
Insured/Annuitant	Insured	Direct copy/paste to template (note: trim trailing spaces if needed)
Insured/Annuitant Address	N/A
Insured/Annuitant Address Line 1	N/A
Insured/Annuitant Address Line 2	N/A
Insured/Annuitant City	N/A
Insured/Annuitant State	N/A
Insured/Annuitant Zipcode	N/A
Owner Address	N/A
Owner Address Line 1	Primary Address Line1	Direct copy/paste to template
Owner Address Line 2	Primary Address Line2	Direct copy/paste to template
Owner City	Primary Address City	Direct copy/paste to template
Owner State	Primary Address State	Direct copy/paste to template
Owner Zipcode	Primary Address Zipcode	Direct copy/paste to template; format as zipcode
Term Conversion Eligible	N/A
Term Conversion Ending	N/A
End of Level Period	N/A
Group Bill Id	N/A
Owner Email	Primary Email Address	Direct copy/paste to template
Owner Phone	Primary Phone Number	Direct copy/paste to template
Insured/Annuitant Email	N/A
Insured/Annuitant Phone	N/A
Anticipated Annual Premium	N/A
NB Policy #	N/A

Examples of National Life Group Products & Product Attributes

Product	Product Line	Product Type
Income Driver 7	Annuities	Fixed Index Annuity
Income Driver 5	Annuities	Fixed Index Annuity
FlexLife NL 2019	Life Insurance	Indexed Universal Life
LSW Level Term 30-G	Life Insurance	Term Life
PeakLife NL 2019	Life Insurance	Indexed Universal Life

North American

Carrier File Value	Maps to Swivel Field	Instructions
Company Code	Institution	All values = North American Company
N/A	Institution Type	All values = Insurance Carrier
Policy Number	Product Number	Direct copy/paste to template
Policy Status	Product Status	Match to a pre-configured status in Swivel or create new
Policy Date	Product Effective Date	Format as MM/DD/YYYY
N/A	Product Line	Match to a pre-configured product line in Swivel or create new (see table below for examples)
Product Type	Product Type	Match to a pre-configured product type in Swivel or create new (see table below for examples)
Product Name	Product	Match to a pre-configured product in Swivel or create new
Tax Status	Plan Type	Match to a pre-configured plan type in Swivel or create new
Policy Account Value	Product Value	Remove $ and commas
Policy Issue Age	N/A	N/A
Policy Issue State	State of Business	Valid formats include abbreviated or full state name (e.g., KS or Kansas)
PolicyOwner1Name	Full Name	Direct copy/paste to template (note: trim trailing spaces if needed)
PolicyOwner2Name	Full Name	If a PolicyOwner2Name exists (in the case of a joint account), insert a second row, enter PolicyOwner2Name in the Full Name field, and copy/paste the product details
Writing Agent Code	N/A	N/A
Writing Agent Name	Agent of Record	Match to an existing Swivel user with the Agent permission role
App Signed Date	Product Opened On	Format to MM/DD/YYYY

Examples of North American Products & Product Attributes

Product	Product Line	Product Type
NA IncomeChoice 10	Annuities	Flexible Premium Deferred Annuity
NA Performance Choice 12	Annuities	Flexible Premium Deferred Annuity
NA Performance Choice Plus 12	Annuities	Flexible Premium Deferred Annuity
Custom Guarantee UL	Life Insurance	Universal Life
Builder Plus IUL4	Life Insurance	Indexed Universal Life
ADDvantage 10 Yr Guarantee	Life Insurance	Term Life

Additional Guidance for North American Import Mapping

Carrier File Value	Swivel Value	Entity Type
Traditional	Variable Annuity	Product Type
FIA	Fixed Index Annuity	Product Type
Term	Term Life	Product Type
Whole Life	Whole Life Insurance	Product Type
Mutual Fund	Mutual Fund	Product Type
MYGA	Multi-Year Guaranteed Annuity	Product Type
Indexed Universal Life	Indexed Universal Life	Product Type
Universal Life	Universal Life	Product Type
IRA	Traditional IRA	Plan Type

Book of Business Imports