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FAQs - Redtail Database Import

Boni Newberry avatar
Written by Boni Newberry
Updated over 2 weeks ago

What will import from Redtail to Swivel?

Redtail Activities

  • Migrated activities/activity types map to appointments/appointment types in Swivel

  • Migrated activities are viewable from the respective contact record.

  • Migrated activities will not be viewable on the Swivel Calendar experience

Redtail Memberships

  • Migrated memberships are not supported at this time.

  • Migrated spousal relationships are preserved and visible on contact associations and household views in Swivel

Redtail Seminars/Seminar Attendance

  • Migrated seminars map to seminar events in Swivel

  • Migrated seminar attendances will default to Pending event registration statuses in Swivel

What data does not migrate over?

πŸ” Tip: Need more? Ask us about setting up a Data Migration meeting to complete a SOW. Please note, additional fees may apply.

Troubleshooting Redtail Import Errors

Error: Note with ID XXX cannot be imported: matching object not found

Meaning: The contact associated to this note was previously deleted so the note cannot be imported.

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