Static Lists contain a fixed set of contacts that only change when you manually add or remove contacts.
Unlike Dynamic Lists, Static Lists do not automatically refresh based on filter criteria. This makes them ideal for one-time campaigns, event attendees, curated outreach groups, or auditable audience snapshots.
When to Use This
Use this article when you need to:
Add contacts to an existing Static List
Remove contacts from a Static List
Bulk add filtered contacts to a Static List
Manage outreach or campaign audiences manually
📌 Note: Looking to create a new list instead? See Create a Contact List.
Add Specific Contacts to a Static List
Use this option when you want to manually select individual contacts to add.
Steps
Open the desired Static List
Click +Add Contacts
Search for the desired contact(s)
Select the checkbox next to each contact
Click Add Selected
The count badge on the list updates immediately. You can repeat as many times as you like.
🔍 Tip: Use the Search Bar to quickly locate and add contacts.
Bulk Add Contacts Using Filters
Use this option when you want to add all contacts matching specific criteria instead of selecting contacts one-by-one.
Steps
From the left-side navigation menu, click Contacts
Click Advanced Filters
Apply the desired Contact and/or Product filters
Click Filter
Click the ⋮ three-dot action menu (next to the +Create Contact button)
Select Add to Contact List
Select the desired Static Contact List
Click Add Contacts
Swivel will begin processing the update and display a progress indicator while contacts are added.
📌 Note: This process adds matching contacts to the existing Static List. It does not remove existing contacts already on the list.
Remove a Contact from a Static List
You can remove a contact from both Dynamic and Static Lists.
Open the Desired List
Find the Contact you wish to remove and click the Red User Icon
The contact's row disappears immediately, and the count at the top of the list updates.
Excluded Contacts
When a contact is removed from a list, they appear in the Excluded Contacts section on the top engagement bar.
Excluded Contacts help prevent removed contacts from being unintentionally re-added during future list updates or refreshes.
📌 Note: Excluded Contacts behavior may vary depending on list type and update method.