General FAQs
How do I access a Contact's Swivel Summary from a Contact List?
Navigate to a main menu contact category tab (e.g. Clients)
Create a new contact list or select an existing list to view--the list will include a Swivel Summary button for any contacts with pending and/or open policies & accounts.
Click the Swivel Summary button for a given contact.
Closing the Swivel Summary, returns back to the previous list view.
Can I remove Contacts from a list?
Yes! To remove a contact from a list, click the red icon.
Filtering for a Contact List
How do I filter and create a list for contacts that have been marked Do Not Contact?
Swivel does not have a way to filter if a contact has been marked as Do Not Contact because these contacts will automatically be suppressed from Swivel Emails and Texts. In the event that you wish to export a list of Do Not Contact, we recommend creating a Do Not Contact Tag on the contact so you can filter off the specific tag.
User Visibility
What happens to contacts I don't have visibility for?
If a teammate added contacts you don’t have permission to view, they stay members of the list but don’t show up in your rows.
Campaigns you launch against the list will skip them. When you create an email or text channel, Swivel stamps the channel with your user ID and filters recipients to contacts that are visible to both the list owner AND the channel creator. So if someone on the list is hidden from you, the channel you create won’t reach them — only a teammate with broader visibility can.
Export FAQs
Can I export a List?
Yes! To export a List:
Navigate to the desired List
Click the three-dot action menu next to the search bar and select Export.
Can I export my event attendee list?
Yes! To export a Registration List:
Navigate to the desired Event page.
From the Registered section, > click the three-dot action menu and select Export.
Can I export using Advanced Filters?
Absolutely! To export contacts using the Advanced Filters feature:
From the Contacts page find and click the Advanced Filters option on the bottom right of the search bar.
Complete the Filter Contacts form with the desired criteria (this should be the same attributes used to create the Contact List) and < click Filter.
Navigate to the 3-dot Action Menu on the top right.
Select Export to download a .csv of the contacts.