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View a Client's Financials & Add External Holdings

Learn how to view a client's financial picture and add assets, liabilities, and insurance that your firm does not manage.

Written by Boni Newberry

Overview

The Financials section gives you a consolidated view of a client's financial picture in Swivel. It can include information from products your firm services, external holdings added by your firm, and eligible financial accounts added by clients through Client Portals.

An external holding is an asset, liability, or insurance that your firm does not service. Advisors can add external holdings to a client's Financials.

Clients can also add financial accounts through Client Portals. Client-added accounts can be included in the client's financial picture and Net Worth.

Financials is available to all Swivel customers. You do not need Client Portals to view Financials or add external holdings.

🔍 Tip: External holdings are added by advisors in Financials for assets, liabilities, and insurance your firm does not service. Clients can add financial accounts through Client Portals, and eligible client-added accounts can be reflected in Net Worth.

View a Client's Financials

  1. From the left navigation menu, go to Contacts.

  2. Open the appropriate contact.

  3. Scroll to and expand Financials.

Financials includes five views:

View

What It Shows

Net Worth

Total assets, total liabilities, estimated Net Worth, and financial information grouped by category

Liquid Assets

Liquid assets, such as checking and savings accounts

Liabilities

Loans and other debts

Estate

Applicable estate-related products stored in Swivel

Insurance

Applicable insurance information, including external insurance holdings

Total Net Worth = Total Assets − Total Liabilities

Net Worth

Net Worth is the default Financials view. It opens with Total Net Worth, followed by Total Assets and Total Liabilities displayed side by side.

Net Worth can include financial information added by your firm in Financials as well as eligible financial accounts added by clients through Client Portals.

Below the totals are grouped lists for Assets and Liabilities.

Assets

Every asset category appears in a fixed order, even when it has no holdings. Empty categories show an em dash (—).

When a category contains holdings, its row shows the number of holdings and category total. Select the row to expand it and view the holdings.

Asset categories, in order:

  1. Checking / Savings

  2. Money Market / CD

  3. Retirement Accounts

  4. Investments

  5. Cryptocurrency

  6. Annuities

  7. Life Insurance (Cash Value)

  8. Real Estate

  9. Business Ownership

  10. Other

Liabilities

Liabilities use the same grouped structure and appear in red.

Liability categories, in order:

  1. Loans

  2. Credit Cards

  3. Other

Categories with holdings show the number of holdings and category total. Select a category to expand it and view the holdings.

Composition by Category

At the bottom of Net Worth, Composition by Category summarizes the client's financial information by category.

Categories are shown from largest to smallest. Each category includes its percentage of the total and dollar amount.

Liquid Assets

Liquid Assets focuses on the client's liquid assets. It shows the total liquid assets at the top, followed by the Checking / Savings holdings that make up that total.

If the client has no liquid assets, the tab displays “No liquid accounts connected.”

Liquid Assets and Net Worth serve different purposes: Liquid Assets focuses on the client's liquid assets, while Net Worth provides an overall view of the client's assets and liabilities.

Liabilities

The Liabilities view displays loans and other debts associated with the client.

Estate

The Estate view displays applicable estate-related products stored in Swivel.

📌 Note: Manually added external holdings do not contribute to the Estate value.

Insurance

The Insurance view displays applicable insurance information, including external insurance holdings.

Where Does Financial Information Come From?

Financials can include information from several sources, including information entered by your firm and financial accounts added by clients through Client Portals. A badge identifies the source of the financial information:

Source

Meaning

Manually Added

External holding added by a Swivel user

Advisor Entered

Product value entered by an advisor

Carrier Verified

Product information verified through a carrier source

Custodian Verified

Product information verified through a custodian source

Client Entered

Information entered by a client through Client Portals

Plaid Connected *Coming Soon

Account information connected through Plaid

🔍 Tip: If a value doesn't look right, check the source badge first. This helps determine where the information came from and how it may need to be updated.

Add an External Holding

Use + Add Holding to record an asset, liability, or insurance that your firm does not service.

  1. Open the contact.

  2. Expand Financials.

  3. Click + Add Holding.

  4. Select:

    • Asset

    • Liability

    • Insurance

  5. Enter the available information.

  6. Save the holding.

Add an Asset

Select + Add Holding > Asset.

Enter the available information, including:

  • Type

  • Company

  • Amount

  • Serviced By

  • Account Number

  • Owner(s)

The contact you're working from is automatically added as an Owner.

To add another owner, select + add owner.

Once saved, the asset appears in the applicable Financials views and contributes to Total Assets and Net Worth.

Add a Liability

Select + Add Holding > Liability and enter the available information.

Once saved, the liability appears under Liabilities, contributes to Total Liabilities, and decreases the client's Net Worth.

Add Insurance

Select + Add Holding > Insurance and enter the available policy information.

External insurance appears under Insurance but does not affect Net Worth.

How Do External Holdings Affect Financials?

Holding

How It Affects Financials

Asset

Increases Total Assets and Net Worth

Liability

Increases Total Liabilities and decreases Net Worth

Insurance

Appears under Insurance; does not affect Net Worth

External Holding

Does not contribute to Estate

Add a Holding With Multiple Owners

External holdings can have more than one owner.

For example, if two spouses jointly own a bank account, add both contacts as Owners. The holding will appear in Financials for each owner.

When adding a holding from a Household record, Swivel pre-populates the primary and secondary household contacts as Owners.

Edit or Delete an External Holding

  1. Open the contact's Financials section.

  2. Find the external holding.

  3. Click the three-dot action menu.

  4. Select the appropriate option to edit or delete the holding.

🚧 Important: You cannot change an Asset to a Liability or Insurance holding after it has been created. Delete the existing holding and create a new one using the correct type.

Troubleshooting

I don't see a Financials drawer on my contacts?

Navigate to a contact page and click configure (next to +New Product button) and check Financials.

Why didn't Net Worth change after I added a holding?

Check the type of holding you added. Assets and liabilities affect Net Worth. Insurance holdings do not.

Why isn't my external holding showing under Estate?

Manually added external holdings do not contribute to the Estate value.

Why isn't my manually added holding updating?

Manually added holdings do not update automatically. Edit the external holding when its information changes.

I selected the wrong type when adding a holding. Can I change it?

No. Delete the existing holding and create a new holding using the correct Asset, Liability, or Insurance type.

FAQs

Do I need Client Portal to use Financials?

No. Financials and manually added external holdings are available without Client Portal.

What is an external holding?

An external holding is an asset, liability, or insurance policy recorded in Financials that is not managed by your firm.

Do external holdings update automatically?

No. Manually added holdings change only when someone edits them.

What does the badge next to a holding mean?

The badge identifies where the financial information came from, such as Manually Added, Advisor Entered, Client Entered, or Plaid Connected.

Why do I see Refresh and Data as of for some clients?

These elements are associated with Client Portal financial data and may not appear when Client Portal data is not available.

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