🚨 Warning: Make sure you have the mandatory pre-requisites including EIN number and website or social media pages. You must provide this information as part of the registration process. For more information, please review the Texting Campaign Pre-Requisites & Best Practices article.
Please note that SMS functionality is subject to area code availability. Some regions may have limited support due to carrier restrictions outside of our control. We appreciate your understanding.
📌 Note: Before you get started, we recommend watching our 10.02.24 Text Campaign Webinar recording to see a detailed example of the registration process from beginning to end including requirements, message samples, and submission.
Step-by-Step Instructions
From the main navigation menu < click Settings and select Manage Texting
On the Texting page < click +Add Phone Number button
Review the information and instructions provided on the New Texting Account form
Once you have reviewed the information < click Next
Complete your Business Profile:
Legal Business Name: Using an incorrect business name such as DBA or a trade name of the company instead of the official legally registered name will result in rejection. The Legal Name must not be abbreviated in any way and must appear exactly as it is filed with the IRS.
Industry
Business Type options include: Sole Proprietorship, Partnership, Limited Liability Corporation, Co Operative, Non Profit Corporation, Corporation.
Company Type options include: Private, Public, Non Profit, Government
EIN
Website
Street
Suite/Apartment/Box
City
State
Zipcode
Click Next
Complete your Personal Profile
First Name
Last Name
Job Title
Job Position
Email
Phone Number
Click Next
Complete your Campaign Registration
How are you going to use texting?
Message Sample 1
Message Sample 2
How do end-users consent to receive messages?
Click Next
Complete the Name field
Choose your Phone Number from the drop-down.
Click Confirm & Pay
🚨 Warning! You only have 4 attempts to register! Due to federal regulations, A2P 10DLC Registration is extremely thorough and specific. Please ensure to follow all directions carefully and review the Swivel Help Center before beginning the Text Registration Process.
Text Registration Approval Process
🚧 Important: Please allow up to 10 business days for the Text Registration Approval process.
Once you have submitted your Text and Campaign Registration, you will be able to track the approval process from the Texting Accounts page by clicking you company name under the Text Message Accounts tile to access the A2P 10DLC Registration tile.
The registration process is broken out into three phases:
Customer Profile
Brand
Campaign
The badges will change as the status of each phase is updated. Statuses include:
Draft: Not Submitted
Pending: Submitted and awaiting review
In-Review: Moved to a manual review process
Approved: Registration has been approved
Denied: Registration has been denied. Must start registration process all over again (including an additional registration fee).
Failed: Registration had errors that must be corrected. Must start registration process all over again (including an additional registration fee).
🔍 Tip: If your Text Campaign Registration is rejected, please refer to the Text Campaign Troubleshooting article for detailed examples and information before resubmitting.
Once your Text Registration is approved, the badge next to your company name will change from Disabled to Enabled.
Once it has been moved to Enabled, you're ready to begin texting!
🔍 Tip: Check out our Sending Broadcast Text Messages article when you're ready to start sending text messages.