Please note: SMS functionality is subject to area code availability. Some regions may have limited support due to carrier restrictions outside of our control. We appreciate your understanding.
Step-by-Step Instructions
Step 1: Select your Swivel SMS Phone Number
From the main navigation menu, click Settings
Click Communication
Click Text Message Accounts
Click the +Add Phone Number button
Fill out the Name field (e.g. Swivel SMS number, etc.)
Enter the desired area code, select phone number from drop-down.
Click Create account
Step 2: Register
Once you have created your account (see step 1), click Register
Click Next
Complete your Business Profile
Click Next
Complete your Personal Profile
Click Next
Complete your Campaign Profile
Complete the Compliance Profile
Click Save Registration
📌 Note: You must use the Legal Business Name. Using an incorrect business name such as DBA or a trade name of the company instead of the official legally registered name will result in rejection. The Legal Name must not be abbreviated in any way and must appear exactly as it is filed with the IRS.
Text Registration Review
After your click Save Registration, Swivel will review your submission for errors and potential issues, and provide recommendations. Once you have reviewed the errors and made the requested updates, you will be ready to submit.
Review the recommendations and update
Click Submit & Pay
Text Registration Approval Process
🚧 Important: Please allow up to 10 business days for the Text Registration Approval process.
Once you have submitted your Text Campaign Registration, you will be able to track the approval process from the Texting and Phones page.
How to Track Texting Registration Progress
Click Settings
Click Communication
Click Text Message Accounts
Click your phone number under the Text Message Accounts
View updates
📌 Note: Users with the Owner role will be notified via email when your texting registration is approved or requires updates.
Approved — confirms your registration is complete and highlights where to start texting (contact records, Marketing, and Automations)
Update Required — explains what to review and links directly to our help article on registration best practices
No action needed on your end — notifications are sent automatically as your registration moves through the approval process.
Text Registration Status
The Texting Registration will track process is broken out into three phases:
Profile
Brand
Campaign
The badges will change as the status of each phase is updated. Statuses include:
Draft: Not Submitted
Pending: Submitted and awaiting review
In-Review: Moved to a manual review process
Approved: Registration has been approved
Denied: Registration has been denied. Must start registration process all over again (including an additional registration fee).
Failed: Registration had errors that must be corrected. Must start registration process all over again (including an additional registration fee).
Once completed, your SMS number will show Enabled, and the Texting Registration tile will show Approved.
🔍 Tip: If your Text Campaign Registration is rejected, please refer to the Text Campaign Troubleshooting article for detailed examples and information before resubmitting.
🔍 Tip: Check out our Sending Broadcast Text Messages article when you're ready to start sending text messages.