Can I attach files and/or documents to the emails we send in Swivel?
Can I attach files and/or documents to the emails we send in Swivel?
Swivel does not currently support sending file attachments directly through email.
Instead, we recommend uploading your file to a secure location (such as your document storage system, cloud drive, or shared folder) and including a shareable link in your email message.
Troubleshooting Email Sync
I just received a "sync disconnected" alert, what do I do?
I just received a "sync disconnected" alert, what do I do?
A “Sync Disconnected” alert typically indicates that the password for your connected email or calendar account has changed. Swivel requires the correct, current password in order to maintain synchronization.
What You Need to Do
Confirm whether your email or calendar password has recently been updated.
Any time you change the password for your email account, you must also update that password within Swivel to restore sync.Update the password in Swivel using the same user who originally set up the sync.
Only the user who established the original connection can update the credentials. If a different user attempts to update the sync, they will receive an “account connected to another user” message and will not be able to complete the process.