General
If I add additional users to an existing appointment, will it update in both Swivel and the connected calendar?
If I add additional users to an existing appointment, will it update in both Swivel and the connected calendar?
Yes.
Can I add multiple users to Swivel Events?
Can I add multiple users to Swivel Events?
Yes!
Can I still sync multiple calendars to my user?
Can I still sync multiple calendars to my user?
Yes, but you will need to mark which calendar you want Swivel to update.
If I remove a user from an appointment in Swivel, will it also remove them from the appointment in outlook and/or google?
If I remove a user from an appointment in Swivel, will it also remove them from the appointment in outlook and/or google?
Yes. If you have the calendar(s) integrated, removing the user from an event in Swivel will also update the appointment on the users synced calendar.
Recurring Meetings
Can I schedule Recurring Meetings from Swivel?
Can I schedule Recurring Meetings from Swivel?
Not at this time.
Will my recurring meetings from Outlook and/or Google sync to Swivel?
Will my recurring meetings from Outlook and/or Google sync to Swivel?
Not yet. At this time, Swivel only syncs one-time events, so recurring meetings from Outlook or Google won't appear in the calendar.
Troubleshooting
What do I do if my appointments have suddenly stopped syncing?
What do I do if my appointments have suddenly stopped syncing?
A “Sync Disconnected” alert typically indicates that the password for your connected email or calendar account has changed. Swivel requires the correct, current password in order to maintain synchronization.
What You Need to Do
Confirm whether your email or calendar password has recently been updated.
Any time you change the password for your email account, you must also update that password within Swivel to restore sync.Update the password in Swivel using the same user who originally set up the sync.
Only the user who established the original connection can update the credentials. If a different user attempts to update the sync, they will receive an “account connected to another user” message and will not be able to complete the process.