Yes! Visit Add Email Signature to learn more.

Blocked emails are safeguards for email sender reputation and deliverability performance. We block emails to protect your sending reputation.

Email providers like Google or Outlook monitor the origins of emails passing into inboxes and assign a reputation score based on the behavior of emails with the same origin. This reputation score becomes a major determining factor in whether or not an email makes it into an inbox, a spam folder, or is filtered out completely. Sending emails to an address that does not exist or to a 'spam trap' indicates that you likely did not get consent to send emails to the listed recipients and will harm the reputation for the domain and IP the email originated from.

Our system helps protect reputation scores by automatically screening addresses that we have failed to send to in the past. 

Email addresses are blocked after a failed send. That means the email was blocked by the email client, dropped because the address does not exist, marked as spam by the recipient, or the recipient unsubscribed from future emails.

Yes, navigate to the contact record and click the icon and select Unblock

Unblocking an email enables our system to send emails to those addresses where they are otherwise removed from email channels.

When a user unblocks an email address, they are giving permission for that contact to be included in future email channels but does not guarantee delivery. Email clients may still filter out emails especially if the contents of the email are 'spammy' or the recipient has already marked past emails as spam.

Swivel currently supports email and calendar syncing with the following providers:

No. You can only connect one account -Microsoft or Google- to a user.

Once the Email sync is enabled, it will automatically sync for all contacts with the email address. It cannot be done on a per contact basis.

Yes! From the contact's page, click on the Communications Log to expand and then click the red trashcan to delete the email.

Keeping Documents/Attachments in the Communication Log - Users that have their Microsoft 365 email integrated with Swivel will see email attachments saved within emails in the Communication Log.

Users have the ability to view and/or download the attachment to help service their clients or reference documents from past email conversations in Swivel. These documents will be available indefinitely or until the email is deleted from that users mailbox.

A “Sync Disconnected” alert typically indicates that the password for your connected email or calendar account has changed. Swivel requires the correct, current password in order to maintain synchronization.

What You Need to Do

This alert means your email and calendar sync connection is no longer active. This typically happens when the authentication token expires or the connection is interrupted.

What You Need to Do

Once reconnected, your calendar and email sync will resume automatically.

If you continue to receive the alert after reconnecting, contact your system administrator to confirm there are no security or permission restrictions affecting the account.