My contact is marked Do Not Contact in Swivel, but they opted-in for Text and/or Emails. Will they still receive the messages they have opted-in for?

No. Once a contact is marked Do Not Contact in Swivel, this will override any other opt-ins.

My contact opted-out to my email campaigns but is now interested in opt-in, how do they resubscribe?

The only way for a contact to opt-in after they have opted out is to remove the DNC on their contact page.

Can I manually unblock a contact if they request?

Yes. Navigate to the contact and click the ⚠️ icon next to their email and select Unblock.

How many messages are included in my subscription?

1,000 email messages per account are included. These messages do not roll-over.

How will I be notified that I have run out of messages?

Users will receive an email to alert you that you have run out of email messages. Before you schedule and/or send an email campaign, we recommend you check your remaining number of messages to avoid any interruptions.

I ran out of messages part way through a text campaign. Do I have to start over?

Interrupted channels can be resumed, but all messages not sent in 24 hours expire and will not be sent. As long as you purchase more messages within the 24 hour window, the channel will automatically pick up where it left off.

When is an email message deducted from my available count?

The email message is not deducted until it has been sent.

Can I purchase more messages?

Yes! You are able to purchase additional messages. The minimum amount to purchase is 100 messages. Purchased messages will roll-over until depleted. To learn more, please visit our Billing and Subscription section.

Can I add an email signature?

While we cannot save an email signature in Swivel in the same way you create and save one in outlook or gmail, you can create email templates from the Marketing -> Email Templates page and add a signature there. That way whenever you choose to send a created template it will automatically populate for you.

Here is a link on how to create email templates: Email Templates Help Article

Do you have email templates?

Yes! Here is a link on how to create email templates: Email Templates Help Article