Account administrators can manage call recording storage from the Phone Settings page, located under Communication.
This setting gives you control over whether Swivel stores call recordings from supported phone integrations.
Access Phone Settings
Click Settings
Select Communication
Click Phone Settings
Toggle Save Call Recordings on or off based on your preference
This setting applies to the following integrations:
Default Behavior
The Save Call Recordings setting is enabled by default.
When enabled:
Call recordings from supported phone integrations are automatically saved in Swivel
Recordings are available within the associated contact records
When Disabled
When Save Call Recordings is turned off:
Swivel will no longer store new call recordings from RingCentral or Intulse
Calls will still be logged, including:
Contact association
Call duration
Call direction
Only audio recording storage is affected. All call activity tracking remains unchanged.
What Is Not Affected
Turning off call recording storage does not impact:
Existing call recordings already stored in Swivel
Manually uploaded recordings added to contact records
Call logs, including duration, direction, and contact details