This guide outlines the standard end-to-end process for tracking production in Swivel, from opportunity creation through final recording and closure.
1. Create the Opportunity
All production begins with an Opportunity in Swivel.
Create the Opportunity as early as possible in the process
Assign the correct agent/advisor
Select the appropriate pipeline stage
2. Attach a Product
Attaching a product to an Opportunity is what connects production data back to that Opportunity. This connection ensures production can be accurately tracked, attributed, and reported.
📌 Note: Attaching a product is essential to tracking production on your dashboard. Compensation data entered during the last step of the product wizard is what drives the production widget.
Learn more about the Dashboard Production Widget.
3. Move the Opportunity Through the Pipeline
Track progress consistently as the Opportunity develops. Update stages as progress occurs (e.g., Quoted → Submitted → In Review → Pending Placement/Funding).
4. Update the Contact Record
Once the product is placed or funded:
If the Opportunity converts a prospect into a client, update the contact record to reflect the appropriate category and status.
5. Record Product Details
Enter finalized product information in Swivel. Update the product status and add the the following details:
Policy or account number
Relevant dates (e.g., Effective Date or Issued Date)
6. Complete Transaction(s)
Finalize all transactions tied to the product.
Review transaction details for accuracy
Adjust dates or amounts if needed
Mark transaction status as Complete
7. Verify Compensation Information
Review compensation details for accuracy.
Make adjustments if needed
Mark compensation status as Complete
📌 Note: Detailed compensation data is only visible to users with the Owner or Compensation user role.
8. Close the Opportunity
Once all production and compensation details are confirmed:
Advance the Opportunity stage to Closed Won (or equivalent)